Refund policy
FOR ALL UK AND INTERNATIONAL EXCHANGES PLEASE USE THE PORTAL LINK BELOW:
CWT EXCHANGE & RETURNS PORTAL
THE DETAILS
If for any reason you want to return something or exchange it for a different size or colour, you can do so within 14 days of delivery. (7 days for sale items*).
Our return policy is 14 days from the date of shipping your order (except sale* items). Any returns outside of this window will only be eligible for an exchange or store credit if the items are returned in the original condition with all tags in place up to 28 days after the purchase date.
If your product is faulty please fill out the returns form on our returns portal and we assist you as quickly as we can.
Returns need to be new, unused, in a saleable condition in their original packaging, and with all the labels, tags, any security devices or seals intact.
Returns are no longer free of charge for all orders, unless faulty. Costs will be shown and added in our exchange portal.
We do not refund the original postage and packaging charge. Exchanges are sent out to you free of charge.
*SALE RETURNS
For SALE items the returns window is 7 days from the date of delivery for full refund or exchange.
After 7 days you will receive STORE CREDIT.
To return your sale item please use our returns portal.
Packing instructions
Place the item(s) in a suitable shipping bag
On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 5-7 working days.
Any refund will be returned in the same currency as purchase.
Please post your item(s) to the following address. We recommend that you obtain proof of postage from your courier.
How to Return or Exchange an Online Purchase
For UK, EU, USA and Rest of World please use our exchange portal.
USA
Postage charges for returning goods are your responsibility. Please retain your shipping documentation and tracking number until the refund has been processed.
Follow the instructions on our portal.
We always try to deal with returns as soon as they arrive. However, during very busy periods, please allow up to 14 days for your return or exchange to be processed.
For further assistance please contact our customer service team by email at cwt@colourwaystextiles.com or call us on +44 (0) 116 482 4215. Please note our office hours are 9am to 5pm GMT, Monday to Friday.
EUROPE
Postage charges for returning goods are your responsibility. Please retain your shipping documentation and tracking number until the refund has been processed.
Follow the instructions on our portal.
We always try to deal with returns as soon as they arrive. However, during very busy periods, please allow up to 14 days for your return or exchange to be processed.
For further assistance please contact our customer service team by email at cwt@colourwaystextiles.comor call us on +44 (0) 116 482 4215. Please note our office hours are 9am to 5pm GMT, Monday to Friday.