Refund policy

FOR ALL UK AND INTERNATIONAL EXCHANGES PLEASE USE THE PORTAL LINK BELOW:

CWT EXCHANGE & RETURNS PORTAL

THE DETAILS
If for any reason you want to return something or exchange it for a different size or colour, you can do so within 30 days of delivery (7 days for sale items*).

Our return policy is 30 days from the date of recieving your order (except sale* items).

Any returns outside of this window will only be eligible for an exchange or store credit.

If your product is faulty please fill out the returns form on our returns portal and we assist you as quickly as we can.

Returns need to be in a saleable condition in their original packaging. 

Exchanges are free postage to us and then sent out to you free of charge.

We do not refund the original postage and packaging charge.

*SALE RETURNS

For SALE items the returns window is 7 days from the date of delivery for full refund or exchange. 

After 7 days you will receive Store Credit. 

To return your sale item please use our returns portal.

 

Packing instructions

Place the item(s) in a suitable shipping bag

On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 5-7 working days.

Any refund will be returned in the same currency as purchase.

Please post your item(s) to the following address. We recommend that you obtain proof of postage from your courier.

 

How to Return or Exchange an Online Purchase outside of UK

For UK, EU, USA and Rest of World please use our exchange portal.

USA
Postage charges for returning goods are your responsibility. Please retain your shipping documentation and tracking number until the refund has been processed.

Follow the instructions on our portal.

We always try to deal with returns as soon as they arrive. However, during very busy periods, please allow up to 14 days for your return or exchange to be processed.

For further assistance please contact our customer service team by email at cwt@cwtblanks.com

EUROPE
Postage charges for returning goods are your responsibility. Please retain your shipping documentation and tracking number until the refund has been processed.

Follow the instructions on our portal.

We always try to deal with returns as soon as they arrive. However, during very busy periods, please allow up to 14 days for your return or exchange to be processed.

For further assistance please contact our customer service team by email at cwt@cwtblanks.com